Privacy Policy
Effective Date: June 17 2025
Planor (“we”, “us”, “our”) values privacy. This policy describes what data we collect, why we collect it, and your choices.
1. Data We Collect
- Account Data: name, email, hashed password, role (trainer or client).
- Client Data: goals, metrics, preferences, workout history (entered by trainer).
- AI Context: prompt text & generated plans (retained in session, stored with account so you can revisit history).
- Subscription & Billing: App Store transaction identifiers (no full card data).
- Diagnostics: anonymous crash logs and aggregated usage events.
We do not collect advertising identifiers or precise location.
2. How We Use Your Data
- Provision and maintenance of the Planor service.
- Generating personalized plans via OpenAI & Anthropic.
- Syncing trainer–client data and progress.
- Processing subscriptions and verifying eligibility.
- Diagnosing crashes and preventing abuse.
We never sell your data or use it for advertising.
3. Third‑Party Processors
We use the following processors strictly to operate the app:
- OpenAI LLC & Anthropic PBC — AI inference
- Supabase Inc. — database & authentication (EU region)
- Apple & Google — crash & billing diagnostics
Each processor is bound by contract to process data only on our instructions.
4. Storage & Security
Data is stored in EU‑based Supabase clusters with AES‑256 encryption at rest and TLS in transit. Access is governed by role‑based controls.
5. Retention
We keep personal data while your account is active. On account deletion we purge personal data within 30 days, unless law (e.g. tax) requires longer retention (up to 7 years).
6. Your Rights
You can access, export, correct, or delete your data from Settings ▸ Account. For additional requests email privacy@planor.app.
7. Children
Planor is not directed to children under 16. If you believe we hold data about a minor, please contact us for deletion.
8. International Transfers
Data may be processed outside the EEA. We rely on Standard Contractual Clauses and equivalent safeguards.
9. Updates
We may update this policy. Significant changes are announced in‑app or by email. Continued use after the effective date means you accept the updated policy.