Terms of Use (EULA)
Effective Date: June 17 2025
Thanks for choosing Planor. By installing or using this app, you agree to these Terms. If you do not agree, do not use the service.
1. Eligibility
Users must be at least 16 years old and legally capable of entering a contract where they live. Trainers are solely responsible for holding any certifications required in their jurisdiction.
2. Using Planor
An active Planor account is required for all features so that workouts, AI interactions and client data can be stored and shared securely. You agree to:
- Provide accurate, up‑to‑date information on sign‑up.
- Keep your login credentials confidential.
- Use Planor only for lawful purposes and not attempt to reverse‑engineer, spam, or hack the service.
- Not use the service to send spam, harassment, or inappropriate content through WhatsApp or other communication channels.
- Respect the privacy and rights of other users when using WhatsApp integration features.
3. AI Personal Training Services
Planor provides AI-powered personal training services, including:
- AI-generated workout plans and nutrition recommendations
- Personalized fitness guidance through WhatsApp messaging
- Progress tracking and goal management
- Real-time coaching and support
These AI services are informational and educational only and must be reviewed by a qualified professional. We are not liable for injury, loss, or health issues arising from use of unreviewed AI content or recommendations.
4. WhatsApp Integration
Planor integrates with WhatsApp Business API to provide AI personal training services. By using WhatsApp features, you agree to:
- Comply with WhatsApp's Terms of Service and Meta's Platform Terms
- Not use WhatsApp integration for spam, harassment, or commercial messaging without consent
- Provide accurate contact information and opt-out when requested
- Understand that messages may be processed by Meta's systems as required by the WhatsApp Business API
- Accept that message delivery is subject to WhatsApp's availability and policies
You can opt-out of WhatsApp communications at any time through your account settings or by contacting us directly.
5. Client Data
Trainers act as data controllers for any client information entered. You are responsible for obtaining any required consent under GDPR or other laws. We store data securely but are not responsible for how trainers use or share it.
6. Intellectual Property
The Planor app, logo, UI, and AI‑generated plans remain the property of Planor or its licensors. You may not copy, sell, or redistribute the content without written permission.
You retain ownership of content you create, but grant us a license to use it for providing our services. AI-generated content is provided for your use but remains subject to our intellectual property rights.
7. Account Deletion
Delete your account any time under Settings ▸ Account ▸ Delete Account. We purge personal data from production systems within 30 days, retaining only minimal records required for tax or billing purposes. WhatsApp message data is deleted immediately upon processing.
8. Subscription
Planor offers a single auto‑renewing subscription: Planor Pro.
- Length: 1 month (renews monthly)
- Price: €14.99/month (or local equivalent)
- Trial: 7‑day free trial for first‑time subscribers
- Payment charged to your Apple ID at confirmation.
- Auto‑renews unless canceled ≥24 h before period end.
- Manage in Settings ▸ Apple ID ▸ Subscriptions. No refunds for unused time.
Planor Pro grants unlimited AI generations, unlimited clients, cloud history, and WhatsApp integration features. The free tier is capped at three clients and ten plan generations per calendar month.
9. Third-Party Services
Planor integrates with third-party services including:
- Meta Platforms, Inc. (WhatsApp Business API)
- OpenAI LLC & Anthropic PBC (AI services)
- Supabase Inc. (database and authentication)
- Apple Inc. (app distribution and payments)
Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services.
10. Suspension & Termination
We may suspend or terminate access for violations of these Terms, applicable law, or Meta's platform policies, with or without notice. This includes violations related to WhatsApp usage or AI service misuse.
11. Limitation of Liability
Planor is provided “as is.” To the fullest extent permitted by law, Planor disclaims any indirect or consequential damages, including health issues, revenue loss, data loss, or issues arising from WhatsApp integration or AI services.
Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless Planor from any claims, damages, or expenses arising from your use of the service, including but not limited to WhatsApp communications, AI-generated content, or client data handling.
13. Governing Law
These Terms are governed by the laws of the European Union and your local jurisdiction. Any disputes shall be resolved through binding arbitration or in the courts of your jurisdiction.
14. Changes
We may update these Terms. Material changes will be communicated in‑app or by email. Continued use after the effective date constitutes acceptance.
15. Contact
For questions about WhatsApp integration or AI services, please contact us at the email above.